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Privacy Policy

Last Updated: December 7, 2024

Introduction

Synsca (we, us, or our) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and contact form.

1. Information We Collect

1.1 Contact Form Information

When you submit our contact form, we collect:

  • • Name or Organization Name: To identify you and personalize our communication
  • • Email Address: To respond to your inquiry
  • • Phone Number (optional): For alternative contact methods
  • • Subject of Inquiry: To route your message to the appropriate team
  • • Preferred Language: To communicate with you in your preferred language
  • • Message Content: Your inquiry or request
  • • Technical Data: IP address and browser user agent (for security and spam prevention)
  • • Consent Record: Timestamp and confirmation of your consent to data processing

1.2 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

1.3 Automatically Collected Information

  • • IP addresses
  • • Browser type and version
  • • Operating system
  • • Referring website
  • • Pages visited and time spent on pages
  • • Device information

2. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • • Consent: When you submit the contact form, you explicitly consent to us storing and processing your data
  • • Legitimate Interest: To respond to your inquiries and provide requested services
  • • Contract Performance: When processing is necessary to fulfill service agreements

3. How We Use Your Information

We use the collected information to:

  • • Respond to your inquiries and provide customer support
  • • Communicate about our services
  • • Improve our website and services
  • • Prevent spam and fraudulent submissions
  • • Comply with legal obligations
  • • Analyze website usage and performance

4. Data Storage and Security

4.1 Storage Location

Your data is stored securely in:

  • • Database: PostgreSQL database hosted on secure servers
  • • Email System: Resend email service for notification delivery

4.2 Security Measures

We implement industry-standard security measures including:

  • • Encrypted data transmission (SSL/TLS)
  • • Secure database access controls
  • • Regular security audits
  • • Honeypot spam protection
  • • Input validation and sanitization
  • • Limited employee access on a need-to-know basis

4.3 Data Retention

  • • Contact Form Submissions: We retain your contact information and messages for up to 2 years from the date of submission, or until you request deletion
  • • Active Conversations: Data related to ongoing projects or communications is retained until the business relationship concludes
  • • Legal Requirements: Some data may be retained longer if required by law

5. Data Sharing and Third Parties

5.1 We Share Data With:

  • • Resend: Email service provider for sending notifications (subject to their privacy policy)
  • • Hosting Providers: For website and database hosting
  • • Analytics Services: For website performance monitoring (anonymized where possible)

5.2 We Do NOT:

  • • Sell your personal data to third parties
  • • Share your data for marketing purposes without explicit consent
  • • Transfer data outside the EU/EEA without adequate safeguards

6. Your Rights (GDPR & Privacy Laws)

You have the following rights regarding your personal data:

6.1 Right to Access

Request a copy of the personal data we hold about you

6.2 Right to Rectification

Request correction of inaccurate or incomplete data

6.3 Right to Erasure (Right to be Forgotten)

Request deletion of your personal data when:

  • • It's no longer necessary for the purpose collected
  • • You withdraw consent
  • • You object to processing and there are no overriding legitimate grounds

6.4 Right to Restrict Processing

Request limitation of how we use your data

6.5 Right to Data Portability

Receive your data in a structured, commonly used format

6.6 Right to Object

Object to processing based on legitimate interests

6.7 Right to Withdraw Consent

Withdraw consent at any time (without affecting prior lawful processing)

6.8 Right to Lodge a Complaint

File a complaint with your local data protection authority

7. How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • • Email: privacy@synsca.com
  • • Contact Form: Use our contact form
  • • Mail: [Your physical business address]

We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

If you are accessing our website from outside Sweden/EU, please note that your data may be transferred to and processed in Sweden/EU, where our servers are located. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • • Update the Last Updated date at the top of this policy
  • • Notify you of significant changes via email (if we have your contact information)
  • • Post prominent notices on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies

  • • Session Management: To maintain your session and form data
  • • Security: To prevent fraud and enhance security
  • • Consent: To remember your cookie preferences

Analytics Cookies

  • • Google Analytics (if applicable): To understand how visitors use our site
  • • Performance Monitoring: To identify and fix technical issues

Preference Cookies

  • • Language Settings: To remember your language preference
  • • UI Preferences: To remember your display settings

Managing Cookies

You can control cookies through:

  • • Browser Settings: Most browsers allow you to refuse cookies
  • • Cookie Consent Banner: Adjust preferences via our cookie banner
  • • Opt-Out Tools: Use tools like Google Analytics Opt-out

Note: Disabling essential cookies may affect website functionality.

12. Contact Information

Data Controller: Synsca

For privacy-related inquiries, contact:

  • • Email: privacy@synsca.com
  • • Website: www.synsca.com
  • • Address: [Your business address]

13. Supervisory Authority

If you are located in the EU/EEA, you have the right to lodge a complaint with:

Swedish Authority for Privacy Protection (IMY)

  • • Website: www.imy.se
  • • Email: imy@imy.se
  • • Phone: +46 (0)8 657 61 00

Summary of Key Points

  • ✓We collect contact information only when you submit our form
  • ✓We use your data solely to respond to your inquiries
  • ✓You can request deletion of your data at any time
  • ✓We store data securely and do not sell it to third parties
  • ✓You have full rights under GDPR to control your data
  • ✓Cookies are used to improve your experience

Questions? If you have any questions about this Privacy Policy, please contact us at info@synsca.com